Shipping policy
Shipping Policy
Thank you for shopping with Evermerry Co. We carefully prepare every order to help ensure it arrives safely and on time.
Order Processing
Orders are processed within 2–3 business days.
Business days are Monday through Friday, excluding weekends and US public holidays. During peak holiday periods, processing may take slightly longer due to increased order volume.
Once your order has been shipped, you will receive a confirmation email with tracking information.
US Shipping Time
Estimated delivery within the United States is:
7–15 business days after processing
Please note that delivery times are estimates and are not guaranteed. Weather conditions, carrier delays, holiday demand and other circumstances outside our control may affect delivery.
Order Tracking
A tracking link will be emailed to you once your order ships. Tracking information may take a few days to update after the carrier receives the package.
If your tracking has not updated or your order appears delayed, please contact us at info@evermerryco.com.
Incorrect Shipping Address
Please review your shipping information carefully before placing your order.
If you notice an incorrect or incomplete address, email us as soon as possible. We will do our best to update it, but changes cannot be guaranteed once the order has entered processing or has shipped.
Evermerry Co. is not responsible for packages delivered to an address entered incorrectly at checkout.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please check the tracking information first and contact the shipping carrier for additional details.
You may also email us at info@evermerryco.com, and our support team will assist you with the available tracking information.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around your property, mailbox and any secure delivery areas.
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Ask household members or neighbors if they accepted the package.
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Contact the shipping carrier for delivery confirmation.
If you still cannot find the package, contact us and we will help you review the situation.
Multiple Packages
Orders containing multiple items may occasionally arrive in separate packages. If this happens, each package may have its own tracking information.
Contact Us
If you have any questions about shipping or your order, please contact:
Email: info@evermerryco.com
Our customer support team will be happy to assist you.